Effective Date: January 16, 2019
At AstraIptv, we strive to provide the best possible service and ensure customer satisfaction. However, we understand that there may be situations where a refund is necessary. This refund policy outlines the terms and conditions for requesting and obtaining a refund for our IPTV services. By using our website and purchasing our services, you agree to the following refund policy:
Refund Eligibility:
A refund can be requested within 1 day from the date of purchase. To be eligible for a refund, you must have a valid reason for your dissatisfaction with our services, such as technical issues or service unavailability. Refunds will not be granted for customers who violate our terms of service or engage in any misuse of our services.
Refund Process:
To request a refund, you must contact our customer support team at contact@astratiptv.com and provide the necessary information about your purchase and the reason for the refund request. Our customer support team will review your request and may try to resolve any technical issues or concerns you have before proceeding with a refund. If the issue cannot be resolved, and your refund request is approved, we will process the refund within 2 business days.
The refund will be issued using the same payment method used for the original purchase. Please note that it may take a few additional business days for the refund to appear in your account, depending on your payment provider.
Partial Refunds:
In some cases, we may offer partial refunds for certain services or subscription plans. This decision will be made on a case-by-case basis and will depend on the nature of the issue.
Non-Refundable Items:
- a. Used subscriptions or services beyond the initial 2-day refund period.
- b. One-time setup fees, if applicable.
- c. Any third-party service fees or charges not directly billed by AstraIptv.
- d. Refunds requested due to incompatibility with unsupported devices or applications, as these limitations are clearly stated on our website.
Service Termination and Refunds:
If we terminate your IPTV service due to a violation of our terms of service or any other breach, you will not be eligible for a refund.
Changes to the Refund Policy:
AstraIptv reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Please read our Terms of Service for additional information about using our IPTV services and the obligations of both parties.
If you have any questions or concerns about our refund policy, please contact our customer support team at contact@astratiptv.com.
By making a purchase on AstraIptv, you acknowledge that you have read, understood, and agreed to this refund policy.
